What our customers say:
" Hey guys, I'm writing to thank you for helping me. I had some questions about my calling card, and your customer support department was so nice to explain it all to me. So, a big thank you, and I'm really happy I found your site! Now I can call my parents with your calling card plan sooo much cheaper!" (Ana P., Jacksonville, Florida)
Banana Call is unique in providing live customer service for our prepaid calling cards--24 hours a day, 7 days a week. Highly trained representatives are available to assist you with questions regarding Banana Call phone cards, international calling or our special features and services.1. How long does it take to open an account?
1. How long does it take to open an account?
Your account is opened immediately, once you enter your personal information and choose your plan. You will be able to use your PIN number in half an hour after receiving the plan details by email.
5. Is purchasing online secure?
Purchasing online has become in 2006 one of the safest payment methods. All transactions are supported by the industry's standard 56-bit SSL (Secure Socket Layer) encryption. Your credit card information will remain confidential.
6. How do I choose a plan?
You can customize any plan on BananaCall to suit your calling habits. To determine which card is right for you, simply select your destination country. Connection fee plans offer very low rates, but charge a certain fee everytime your call is connected. A plan with a connection fee offers more minutes and is recommended for long calls. Plans with a maintenance fee offer low rates for their destination and are great for people that use up their balance in one or two weeks.
7. Are there any charges applied to my plan?
There are no additional charges added to your plan. If you have chosen a plan with a maintenance fee or a connection fee, these fees are deducted from your balance weekly or on every connected call.
8. Can I use my mobile with your service?
You can use your plan from BananaCall in the same way you use it from your home phone. You will benefit from up to 80% lower rates than your regular cellular provider.
10. What is automatic recharge? How can I activate it?
When your balance is low, you can choose to manually or automatically recharge your plan. With automatic recharge, you can set a low limit when your PIN will be automatically recharged with the amount you choose. This way you make sure you always have enough minutes whenever you need to place an important call.
11. What is pinless dialing? How can I register phone numbers?
With pinless dialing you don't have to remember your PIN on every call. BananaCall offers you the possibility to register up to 6 phone numbers with your plan. Whenever calling from one of the registered numbers, you will simply dial our access number and the number you want to call.
14. What is Speed Dial? How can I register speed dial numbers?
With Speed Dial you don't need to enter the entire phone number of the person you wish to call. Simply login into your BananaCall account and assign a speed dial shortcut (the * key followed by a number from 1 to 9) to the number(s) you call most. You can save up to 9 Speed Dial numbers.
15. Can I use Pinless Dial together with Speed Dial?
Yes and it's a great way to save on the time spent on the phone. Call our access number from a register phone number and when prompted for the destination number simply enter the speed dial shortcut. This way you don't need to remember either the 10 digits PIN number or the entire destination number.
16. What is Hot Dial? How do I add Hot Dial numbers?
Hot Dial is a feature available to all BananaCall users. It allows you to associate an access number, with your PIN and a destination number (the number you want to call). Also, you have to register the number you are calling from (the origination number) for Pinless Dialing (Register More Numbers section in your BananaCall online account). This way, when you want to call the destination number from that specific originating number, all you need to do is dial the associated access number and your call will be automatically connected, without you needing to dial anything else! If you are using your mobile phone, you can store the access number in your phone book and than call internationally by simply pressing one button. When you want to call other destination numbers, you can either dial a different access number, or use another phone for making your calls. The Hot Dial option is very convenient as it allows you to connect to your most frequently dialed destination in just a few seconds. To add numbers to Hot Dial, you will need to follow these simple steps: - Log in to your BananaCall account - Click the "Hot Dial" option on the left-hand menu, under "Account Management" - Click the "Add New Hot Dial" button and follow the instructions on this page. - Register the number you are calling from for Pinless Dialing, in the "Register More numbers" section.
17. What is PC-2-Phone?
PC-2-Phone is an easy-to-use software application provided by BananaCall. Once you install it on your PC, you can use it to place international calls to just about any phone number destination in the world. You will enjoy very low rates and great quality. The PC-2-Phone is a free feature for all the BananaCall accounts.
18. How does PC-2-Phone work?
It's simple! You just download and install the application on your PC, log in using your username and password, and start dialing! To make things even simpler, you can also save contacts, see you call history, and enable options like SMS or Virtual Number.
19. What is Virtual Number?
A Virtual Number is a phone number that you can associate with your account; this can be from any of the countries/regions that we have available. You can have as many Virtual Numbers as you wish for different countries for example, and people can then call you up on these numbers, at local costs.
20. How do Virtual Numbers work?
Once you subscribe for PC-2-Phone, you can access the "My Account" section on our website and manage your Virtual Numbers. By adding a new number, your friends, family and/or business partners will be able to call you on that number, and you'll pick up from the application. Let's say you're in USA and will be traveling to France. You set up a Virtual Number for USA, and this means that anyone can call you on that number (and you will pick up from the PC-2-Phone application) and they will be charged as if making a phone call to the US.