June 16, 2010
When using or thinking about getting a prepaid calling card, it is important that you get all the info you need. That's why it helps to have a resource at hand, where you can find all the answers to your questions. However, the fastest and most handy tool of getting your questions answered might just be our Frequently Asked Questions section. Make sure you check it out here. You will find a collection of some of the most common questions we'd expect to get from a customer who uses our prepaid phone cards. In the top menu of our website, click the last tab, entitled "FAQ" and you'll see a list of all the questions. Clicking on any one of these will take you to the answer. You can find info on many different subjects and features, like: how to create your account, how Speed Dial and Hot Dial work, how to activate PINless dialing on your prepaid calling card, and many more.
You will find our FAQ section convenient, as you can access it anytime with minimum effort, and you'll find detailed info on the topics you're interested in.
If your answer isn't there, feel free to contact us. And since we know different people have different means of communication that they prefer, we're giving you not one, but three distinct ways to get in touch with us:
1. Call our Customer Support Representatives - available 24/7:
You can get in touch with one of our friendly customer support representatives at any time of the day and night. Simply call 1 866 205 8257 (from US Continental), 1 877 464 3518 (from Canada) or 1 213 226 8895 (from Hawaii) and your call will be answered shortly. One of our representatives will gladly assist you with your matter and will provide you with all the info you need on BananaCall's prepaid cards. Customer Support is a great means for getting your questions answered, especially if you have a more complex matter that you'd like us to clarify for you - one that is not covered in the FAQ section of our website.
2. Send us an e-mail at help@BananaCall.com:
When you send us an e-mail, we'll look into the matter you're enquiring about and send you a reply in the shortest time possible. This method is simple, fast and convenient.
3. Use the Live Chat functionality on www.BananaCall.com:
Wherever you are on our website, on the left-hand menu you'll see an orange box reading "Live Chat", with a friendly-looking banana, right next to it. Click it to get in touch with a representative from our company; you can ask this person about your issue, and you'll receive an answer shortly. The Live Chat feature may be more convenient for people who want an answer to a question they didn't find in the FAQ section - but prefer to chat online, rather than talk on the phone.
So... why 3 ways to contact us?
Because at BananaCall, we think that a reliable customer support service is very important: we want all our customers and prospects to be able to reach us in a way that is both convenient and comfortable for them. On top of this, the 24/7 availability of our support department ensures that you can reach us at all times, regardless of your time zone.
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